Customer Service Basics

Author: Youth 2 Youth.

THE 10 FASTEST WAYS TO DRIVE CUTOMERS AWAY

1. A long wait
2. The run-around
3. Say, "That's not my job"
4. Say, "We can't do that"
5. Bad-mouthing the company or competition
6. Lack of product or service knowledge
7. Uncaring customer service person
8. Lack of follow-up
9. Wrong voice tone
10. Inconsistent body language

KEEP YOUR CUSTOMERS COMING BACK

B BEHAVIOUR

A ATTITUDE

C COMMUNICATION

K KNOWLEDGE

THE 10 KEY HABITS OF HIGHLY EFFECTIVE CUSTOMER SERVICE PEOPLE

1. Exceed expectations
2. Find out how customers want to be treated
3. Customer's needs are a priority
4. Complaints aren't personal
5. Look and act like a professional
6. Be understanding
7. Keep learning
8. Keep teaching
9. Smile
10. Respect the customer

Extraordinary businesses just do ordinary things extraordinarily well.

GET EXCITED

The first person you sell your product to service to is you. If you're not passionate about the product or service, how are you going to sell it to anyone else? It's not your position, it's your disposition!

CUSTOMERS -
FRIENDS YOU HAVEN'T MET YET.

'Copyright 2003 Youth 2 Youth'

Disclaimer: This article is for your information, but it may not apply to or be suitable for your situation, so seek professional advice. Youth 2 Youth cannot be held liable for anything resulting from how you use the information provided in this article.